Delivering value to your client really boils down to perspective. Not so much yours, as it does theirs. Understanding your client, his or hers business needs, industry, market environment, stakeholders, successes, losses, will create more opportunities for engagement beyond the initial “pitch and … [Read more...]

We know that part of good customer service is measured not only by whether you'll respond to client emails, but how quickly you do. There is no denying our inundation, yet fascination with all the media and devices now at our disposal - to send, receive and monitor messages, anywhere and at … [Read more...]