The first step in managing clients is managing their expectations. In any relationship, especially in business, people want to be levelled with – told right up front what they’re getting…and when. Put this value at the center of your credence. By this we mean, chisel this into the rock of your … [Read more...]
WP Rocket Review – Caching Plugin for WordPress
A few months ago we switched our WordPress caching plugin to WP Rocket, and haven't looked back since. What is a Caching Plugin? Simply put, these plugins use various techniques to attempt to speed up your sites load time and reduce the amount of resources needed on your server to run your … [Read more...]
Technical Skills Can Only Take You so Far!
True, your technical clout did help develop that website... but you’ll need a lot more to deliver it. Clients are opting for a more holistic approach to doing business and are expecting the same of their business partners. Consultants don’t get to live in solitary confinement anymore - insulated … [Read more...]
Beyond the First Pitch: Keys to Building Lasting Value for Your Client
Delivering value to your client really boils down to perspective. Not so much yours, as it does theirs. Understanding your client, his or hers business needs, industry, market environment, stakeholders, successes, losses, will create more opportunities for engagement beyond the initial “pitch and … [Read more...]
Avoid Falling Into the “Email Abyss”
We know that part of good customer service is measured not only by whether you'll respond to client emails, but how quickly you do. There is no denying our inundation, yet fascination with all the media and devices now at our disposal - to send, receive and monitor messages, anywhere and at … [Read more...]
