Our Themedy Visual Designer plugin is being rewritten, we don't have an ETA at the moment but you can still use the current version by manually entering shortcodes. You're also encouraged to try other shortcode plugins available if you don't prefer this method.
Support Hours: Please note weekend and holiday (North American) support will generally be delayed until the next business day. Weekend support is not always available and may be delayed until Monday.
Support forum for the Thesis 2 skins and Genesis child themes from themedy.com